Hi Heidi Health 👋
My superpower? 🦸🏻♀️
I make the complex into digital experiences that users love.
Career experience
Beyond Blue
Senior Product Designer
Aug 24 - Present
Yarra Valley Water
UX/UI Designer
Aug 23 - Jul 24
Curio Digital
UX/UI Designer
Feb 21 - Jul 23
Fun fact: I was a fashion designer before changing careers into UX Design!
My values as a designer 🤝
I reckon we'd get along.
Agility 🏃♀️
No organisation or business is the same. I adapt to its context and work within constraints to deliver meaningful results.
Humility 🤲
I design with an open mind, making space for curiosity and empathy, so we can create something great together with peers and the community.
Excellence 🌟
Do something? Do it well.
I love coming up with ideas and exploring possibilities💡
Are they all good? No. But, I'm energised by finding new angles to solve problems. I explored Heidi Health's platform and I'd love to share the ideas it sparked for me!
I explored the platform with two close friends, both doctors at a busy Melbourne hospital. What started as just playing around with the platform quickly turned into an impromptu user research session.
I began asking a heap of questions to learn more about their workflows and how Heidi Health could make their jobs easier.
Test participants 🧪
Doctor friend #1: Emergency ⛑️
Open-minded and curious about new tech.
Doctor friend #2: General Medicine 🩺
Self-proclaimed "Boomer millennial" MedTech AI sceptic.
Insight 1
Notes in hospitals aren’t just notes, they can affect a clinician's reputation.
My friends role-played a neurology examination to see how the notes would come out. One described writing neuro notes as “genuinely the worst part of my day.”
The output didn’t match what they needed. it came as a long list that was hard for the next person to read. They showed me how they currently document exams, separating results for the right and left sides of the body.
The takeaway: How notes are written shapes how clinicians are perceived, so they must be clear, structured, and easy to read.
"It's important that I write notes that are easy for other's to read. It reflects better on me."
Here is an example of a neurology examination note. For them, every neuro exam should be in a table, and having AI generate these templates would be a game-changer.
"This is actually a dream if AI can make it into a table format like this"
Insight 2
Clinicians' trust in using a new tool must have real-world relevance.
One thing that stood out was how much trust hinges on real-world relevance. For example, the task list generated after a couple of sessions felt “tokenistic” to them in a busy hospital setting but they acknowledged it could be genuinely useful for GPs or junior doctors.
The takeaway: Value comes when the feature aligns with the realities of the clinician’s role and context.
"It would be really cool if it could generate reminders for me to follow up on patients, and I can refer back to my notes"
The “task list” feature could be more powerful with built-in reminders and a calendar view, allowing clinicians to see tasks organised by day and link them to follow-ups. This would make it more actionable than a simple checkbox.
Calendar view of tasks and reminders and reminders list by day.
Finding #3
Small friction points can push clinicians back to old habits.
“It’d be great to have my favourites or most-used templates at the top, instead of clicking into them every time. Right now, I can only set a default once.”
Below is an example of view that puts a clinician's most-used templates when they start a new session.
Potential example of templates frequently used, it includes tags and usage analytics.
I know feedback from just two doctors can’t represent all the clinicians you serve, and we didn’t even explore the full depth of the platform, I may have missed features you already have.
Still, it highlighted the many variables and complexities in how clinicians work. There’s so much more to learn, and want to be part of that journey!
I imagine a future where Heidi Health is hyper-personalised, not just to a specialty or field, but to the individual way each clinician writes their notes.
Thanks for making it this far and indulging my ideas, which you may already have in the works. I could talk for hours about the possibilities brewing in my head. Let’s make it happen. I’d love to chat.