Kids First Australia

Digitising consent education for young people

Digitising consent education for young people

Helping customers take control of their bills with SmoothPay

UX/UI product design

I worked with Kids First Australia to transform their face-to-face consent education program into a digital learning experience. My goal was to help schools and teachers deliver this important content more easily and extend its reach to young people across Australia.

90%

90%

Completion rate

65%

65%

Reduction in session prep

30%

Reduction in support calls

30%

25%

Improvement consent comprehension

Uptake

65%

Completion rate

30%

Reduction in support calls

Insights

Digitising content must be delivered carefully that makes sense to young people.

I explored what mattered most to students in learning about consent and how schools preferred it delivered, through interviews with educators and workshops with over 30 Year 8 students across Victoria.

🎲

Interactive and engaging

Content must be delivered in an interactive and engaging way.

💡

Relevant and relatable

Learning content and experience must be age-appropriate and provide real life examples.

🔒

Privacy is priority

Anonymity was strongly preferred by students. This means content and activities must consider student privacy.

🚸

Provide pathways for support

Provide guidance to help customers stay on top of their responsibilities and prevent issues before they arise.

Ideation

Exploring ways to personalise and engage through content and digital experience

Students can choose their own avatars

During onboarding, we get students to select avatars that best represented themselves, future self, trusted adult and trusted friend.

Using the messaging chat design to introduce avatars

During onboarding, we get students to select avatars that best represented themselves, future self, trusted adult and trusted friend.

Reusable components to deliver learning content

We used the same chat bubble components throughout the platform to deliver learning content and unique perspectives based on the role for a holistic and engaging learning experience.

Handoff

Ensuring consistency and scalability

The handoff process with Kids First Australia was to ensure thorough documentation of the key components used that were crucial to the experience. This allows them to easily update and expand the platform in the future while maintaining a cohesive experience.

A key part of the experience was ensuring the page layout followed a structured design, aligning with the platform’s components and learning design principles for consistency.

Outcome

2023 Better Future Awards for Product Design in Education

To Future Me was awarded the Better Future Award for Product Design in Education (2023), recognising its impact in the learning space. The program was trialled in Melbourne schools, gathering feedback to refine the experience before its official launch in early 2024.